Troubleshooting
Official telegram.org Source
> If the tips below don't help, check out this detailed guide onTroubleshooting Notification Issues.
If the tips below don't help, check out this detailed guide onTroubleshooting Notification Issues.
ANDROID
- Go to Telegram Settings — Notifications and Sounds, make sure that notifications areONand Importance is set to“High”or greater.
- Check whether contact or group ismuted.
- Make sureGoogle Play Servicesare installed on your phone.
- Checknotification priorityfor Telegram inAndroid settings, it can be calledImportanceorBehaviourdepending on your device.
- If your phone uses somebattery saving software, make sure that Telegram is whitelisted in that application.
> NOTE:HuaweiandXiaomidevices have evil task killer services that interfere with the Telegram notification service. For our notifications to work, you need to add Telegram to allowed apps in those devices' security settings. Huawei: Phone Manager App > Protected Apps > Add Telegram to the list. Xiaomi: Services > Security > Permissions > Autostart, find Telegram and enable autostart.
NOTE:HuaweiandXiaomidevices have evil task killer services that interfere with the Telegram notification service. For our notifications to work, you need to add Telegram to allowed apps in those devices' security settings. Huawei: Phone Manager App > Protected Apps > Add Telegram to the list. Xiaomi: Services > Security > Permissions > Autostart, find Telegram and enable autostart.
iOS
- Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram.
- Check that notifications areONin phone Settings.
- Check, whether contact or group ismuted.
- Shut down Telegram (go to home screen, double tap home button, swipe upwards on Telegram), then go to phone settings, set the alert style for Telegram to NONE. Relaunch Telegram, go to phone settings, set alert style back to banners.
Official Telegram Reference: https://telegram.org/faq
Part of the TGWAY.com Official Telegram Knowledge Base (98 Verified Q&As).