Skip to content
TGWAY
Channels & Bots STEP 58 / 99

How to Label Customer Chats With Telegram Folder Tags

Chat folders can be given colours, and then every chat carries a small coloured label showing which folders it belongs to — visible in the main list…

  • LevelL2
In this article
  1. view_kanban A board made of your chat list
  2. settings Setting it up
  3. At a glance
play_circle Video tip • Business

Chat folders can be given colours, and then every chat carries a small coloured label showing which folders it belongs to — visible in the main list, without opening anything.

A chat can sit in several at once, so the labels stack. That is what turns a list of conversations into a board showing where each one has got to.

What you will be able to do

  • check_circle Put coloured labels on your chats.
  • check_circle See the state of every conversation at a glance.
  • check_circle Build a pipeline without any other software.
  • check_circle Keep the system working after the first fortnight.
play_circle Official Telegram video short — business folder tags
1080p clip from @TelegramTips #436 • 0:03

The labels appear on the chat cards themselves, so the list carries the information.

view_kanban A board made of your chat list

Anybody running a business through Telegram already has a mental list: this one is waiting on a quote, that one has paid, this one needs chasing tomorrow. It lives in their head and things fall out of it.

Folders with colours put it on the screen. Name the folders after states rather than subjects — quoted, booked, waiting on them, done — and the chat list shows the whole pipeline in one glance, sorted by whoever wrote last.

The labels also adapt to where you are looking. Inside the work folder, the work label disappears because it says nothing there, and only the finer distinctions show. It is a small thing that keeps the list readable rather than covered in badges.

palette
Colour is the whole point Names have to be read; colours are seen. Pick a sequence that means something to you — green for done, amber for waiting, red for overdue — and the list becomes scannable in a second.
label Interactive

Four decisions

The first one decides whether this is useful or just colourful.

checklist Name them after what happens next

check_circle Quoted, booked, waiting, paid. You always know which applies, and moving a chat is an actual decision about the work.
cancel Folders named after subjects or clients do nothing here. A chat is already labelled with who it is from.
check_circle Four or five states is the whole pipeline for most small businesses. More and you stop maintaining it.

Folders named after states and coloured in sequence turn a chat list into a pipeline. Moving them is the work.

settings Setting it up

  1. Write down the states a job passes through Four or five of them.
  2. Make a folder for each Named after the state.
  3. Turn on folder tags In the business settings.
  4. Give each folder a colour in sequence With one loud one for today.
  5. Move the chat when you finish replying Attached to a habit you already have.
  6. Clear the finished folder weekly So the list stays scannable.
menu_book
Part of the beginner curriculum Step 19 — Chat folders and sidebar navigation

This page colours the folders. The curriculum step is building them: what belongs in a folder, custom icons and ordering, unread badges, and getting a hundred conversations into a shape you can work through.

Summary

At a glance

  1. 1Folder tags

    Coloured labels show each chat's status.

  2. 2By stage

    Name folders like quote, booked, waiting, done.

  3. 3Move them

    The system works only if you move chats as you go.

Share this guide

Send it to a friend who has the same question.

Telegram WhatsApp
More

Open on your phonePoint your phone camera here to open this guide.

Updated

Related articles

View all ›