In this article
Reporting something is no longer a single button. You choose a category, and you can add a sentence explaining what the problem actually is.
That sentence is the difference between a report that gets acted on and one that joins a very large pile.
What you will be able to do
- check_circle Report a message, a user or a whole channel.
- check_circle Pick the category that matches.
- check_circle Write the comment that makes it actionable.
- check_circle Know what reporting does and does not achieve.
The report flow asks what kind of problem it is before it asks anything else.
flag Say what is wrong with it
A report with no detail says only that somebody disliked something, and a great many reports say that. Whoever or whatever reads it has to work out what the problem is supposed to be, and the ones that cannot be understood are the ones that go nowhere.
A category and one specific sentence changes it into a claim that can be checked. "This account is impersonating a company and asking people for codes" points at something verifiable. "Bad" does not.
Choosing the right category matters for the same reason. Reports are routed by what they claim to be, so filing harassment as spam sends it to the wrong queue and it is assessed against the wrong test — and it will probably fail that test.
It is also worth being realistic about scope. Reporting concerns the platform's own rules; it is not a way to settle a disagreement, remove something you find annoying, or punish somebody. Reports made for those reasons are the reason genuine ones wait.
Four kinds of report
The last one is the category most people file everything under.
gpp_bad The most useful thing you can report
shield Protect yourself first
campaign Reporting a channel or group
do_not_disturb Where the button will not help
Right category, one specific sentence, and block first when it is about you.
settings Filing one
- Block first if it concerns you directly That is immediate.
- Report the specific message Rather than only the account.
- Choose the category that matches It decides how the report is assessed.
- Write one factual sentence What happened and what was asked for.
- Use group admins for behaviour They are faster and know the context.
- Do not report disagreements It delays the reports that matter.
This page files a report. The curriculum step is the system it enters: what happens to accounts that are reported, what restrictions look like from the inside, and how to appeal when one lands on you by mistake.
At a glance
- 1Report
Report messages, users or channels from their menu.
- 2Right category
The category decides who reviews it.
- 3Block first
Blocking is instant; reporting takes time.
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