How to Configure Telegram Business Greeting Messages: Instant Welcomes, Chat Filtering & Inactivity Timers
Deliver instant, high-touch engagement the exact moment a prospective customer reaches out. Learn how Telegram Business automated greetings trigger for first-time visitors, how to exclude existing contacts or friends, and how inactivity timers re-engage returning clients after weeks of silence.
rule Audience Filtering Architecture
To prevent annoying your personal friends, family, or existing long-term clients with repetitive automated greetings, Telegram provides granular recipient filters:
| Recipient Scope | Trigger Condition | Recommended Use Case |
|---|---|---|
| Everyone | Any user who messages you after the inactivity threshold | Dedicated commercial accounts with zero personal traffic |
| Non-Contacts Only | Only send to users who are NOT in your phonebook contacts | Hybrid accounts: friends get personal replies, strangers get business onboarding |
| Exclude Selected | Sends to everyone except designated VIPs, colleagues, or vendors | Enterprise accounts with frequent partner back-and-forth |
| Include Selected | Strict whitelist: only dispatches to explicitly chosen chat categories | Controlled pilot testing for specific sales campaigns |
tune Interactive Simulator: Greeting Trigger Decision Engine
Select the incoming sender type and conversation history to test if your automated greeting will fire:
Reason: First-time inquiry from a non-contact matches the standard business welcome trigger.
code MTProto Schema: Account Business Greeting Configuration
Greeting automation parameters are stored via account.updateBusinessGreetingMessage:
verified Frequently Asked Questions: Greeting Messages
Can the greeting contain multiple consecutive messages?
Yes. You can associate a multi-message bundle containing an introductory welcome, an image showcase, and a downloadable PDF document, and all parts will be delivered in sequence.
Does the greeting fire if I initiate the conversation?
No. Greetings only fire in response to inbound messages initiated by the counterparty, ensuring you never greet someone you manually contacted first.
